![]() You can now also sign up to access your voicemail online. You can also listen to your messages and manage your voicemail with our online management system. To listen to previously stored messages press the star key (*) to access the admin menu then follow the instructions, pressing 1 listen to messages.Īfter each message you will be prompted to either repeat, store or delete each message. Your voicemail system will automatically play any new messages when you access your mailbox. When accessing voicemail other than from your own mobile, you will be prompted to enter your mailbox number and PIN. Retrieving, storing and deleting messagesįrom other networks dial +44 (0) 7700 700000 Simply dial 171 from your mobile to retrieve your voicemail message. Whenever a voicemail message is left for you, we'll inform you with a text message from 171. You can change your message as many times as you like. To set up or change your greeting dial 171 then press 2, record your new greeting and then press 2 again. You will need to set up a personal greeting that welcomes callers to your mailbox. For example: to change the ringing time to 30 seconds, simply dial **61*171**30# and press the call button.Ī confirmation message will appear on your screen (no need to hold the handset to your ear). To do this, call **61*171**time in seconds# replace 'time in seconds' with desired time eg, 5, 10, 15, 20, 25, 30. You can alter this to extend or reduce the ringing time to between 5 and 30 seconds. The default ringing time before a call to your mobile gets diverted to voicemail is 20 seconds. You do not need to input your PIN if you are calling from the number you have set voicemail up on.Ĭhange ring time before voicemail activates The first time you access your voicemail you will be asked to set a 4 digit PIN so that you can securely access your voicemail from any landline or mobile phone. For more details on using voicemail while roaming, please click here. You should set this number up as a contact number in your phone so you always have it handy. When using another mobile or landline phone (and when roaming), dial +44 (0) 7700 700000. ![]() To listen from your mobile on the Sure network, dial 171 then listen and follow the instructions given. You can listen to your voicemail messages from your own mobile, when roaming or when using another mobile or landline. You can then set up call diverts as above when you would like to divert calls to voicemail again. To cancel your diverts and stop people leaving messages on your voicemail, follow the procedures below. You'll be sent a text message automatically to let you know you've been left a voicemail message. Unconditional (diverts all calls straight to voicemail)Ĭonditional (only diverts calls when you're busy, out of reach or don't answer) Simply dial the number given below and press the call button to select a divert: You can opt to divert all or some of your calls to voicemail. Once your PIN has been reset, you can also manage your PIN settings via our online management system. If you would like to access your voicemail from a different mobile phone or landline and have forgotten your PIN, please call our customer services on 07624 247 247 who will be able to reset it after security verification. If you have forgotten your PIN, you can change it simply by dialling 171 from that mobile and change the PIN by pressing 2 then 1. For security reasons, we recommend that you you set a PIN that only you know to prevent other people from listening to your messages from other mobiles or landlines. However, you will need a PIN to access it from other mobiles or landlines. You do not need a PIN to access your voicemail from your mobile (where the voicemail is set up from). To access the online management system click here, Our voicemail system also has an online management system which lets you change your settings via the web and have your voice messages forwarded to you by email. Once you have set up mobile voicemail, you will be informed when a caller has left a message by a text message delivered to your handset. you want all calls to be forwarded straight to voicemail.Voicemail allows callers to leave a message when Voicemail is a FREE service available to all mobile customers.
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